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  • Customer Service Representative (Cantonese Speaking Required)

  • Donald's Fine Foods - Richmond
  • October 25, 2019

Department: Administration

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Details

Position title: Administration

Employment Type:

Position Description

Company Information:

Donald’s Fine Foods is a family-owned company providing specialty meat procurement, processing, and distribution of our quality products and services from three sites to customers in Western Canadian and International Markets. Our production and distribution facilities work in partnership to deliver an exceptional product.

Position Information:

This is a great opportunity for an individual to develop their career by enhancing their customer service skills through domestic and international communications, but also learn by working with other departments within the organization. We currently have two (2) open opportunities for you to join our Sales family.

This is a full-time, Monday to Friday or Tuesday to Saturday, position at our Richmond facility located at 11528 Eburne Way.

Compensation & Benefits:

  • Fully Paid Benefits: Life Insurance, Accidental Death and Dismemberment Plans, and Medical Service Plan
  • Employer Matching RRSP contributions
  • Employee Pricing on various products and additional Employee Benefits & Bonus available

Duties and Responsibilities:

  • Provide exceptional customer service to walk-in customers, as well as over the phone.
  • Represent Donald’s Fine Foods in a professional and courteous manner.
  • Provide support to the Sales Team in fulfilling orders.
  • Work with other Customer Service Representatives to ensure correct orders are communicated to the logistics team for order picking and delivery.
  • Collaborate with Sales Manager on inventory and promotional sales.
  • Collaborate with QA Team, Sales Team and Logistics Team to resolve customer’s complaint or product issues.
  • Perform administrative duties such as filing, mail distribution, tending to couriers etc.
  • Housekeeping of the front office.
  • Adhere to all company’s policies and procedures.
  • Other duties as assigned

An Ideal Candidate:

  • Working level proficiency in the English Language and in the Chinese Language (Cantonese or Mandarin).
  • Provide exceptional customer service to walk-in customers, as well as over the phone.
  • Represent Donald’s Fine Foods in a professional and courteous manner.
  • Provide support to the Sales Team in fulfilling orders.
  • Work with other Customer Service Representatives to ensure correct orders are communicated to the logistics team for order picking and delivery.
  • Collaborate with Sales Manager on inventory and promotional sales.
  • Collaborate with QA Team, Sales Team and Logistics Team to resolve customer’s complaint or product issues.
  • Perform administrative duties such as filing, mail distribution, tending to couriers etc.
  • Housekeeping of the front office.

Apply Now:

Send us a copy of your resume to: career.richmond@donaldsfinefoods.com

Apply Now