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  • CSR- Customer Service Representative

  • Donald's Fine Foods - Richmond
  • September 09, 2019

Department: Administration

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Details

Position title: Administration

Employment Type:

Position Description

Donald’s Fine Foods is a family-owned business and has operated for over 25 years. We are a specialty meat manufacturer spanning three plants in British Columbia and Saskatchewan.

The Customer Service Representative (CSR) is part of our current Sales Team and assists with day to day administrative and order entry duties. This critical role allows our products to be delivered to our clients through superior customer service and efficiency. We are seeking 2 Full-time Cantonese and/or Mandarin-speaking individuals for our team in Richmond (Mitchell Island). To be successful in this role the language requirements are a must.

Responsibilities

  • Provide exceptional customer service to walk-in customers, as well as over the phone.
  • Represent Donald’s Fine Foods in a professional and courteous manner.
  • Provide support to the Sales Team in fulfilling orders.
  • Work with other Customer Service Representatives to ensure correct orders are communicated to the logistics team for order picking and delivery.
  • Collaborate with Sales Manager on inventory and promotional sales.
  • Collaborate with QA Team, Sales Team and Logistics Team to resolve customer’s complaint or product issues.
  • Perform administrative duties such as filing, mail distribution, tending to couriers etc.
  • Housekeeping of the front office.
  • Adhere to all company’s policies and procedures.
  • Other duties as assigned

Requirements

  • Working level proficiency in the English Language and in the Chinese Language (Cantonese or Mandarin)
  • Minimum 1-year experience working in a busy office environment
  • Excellent customer service skills
  • Demonstrated ability to react to situations with a strong sense of urgency
  • Excellent communication skills both oral and written English
  • Ability to communicate in Cantonese or Mandarin
  • Ability to add value as an individual contributor and an active team member
  • Intermediate levels working with Microsoft Office (Word, Excel, Outlook)
  • Detail-oriented and ability to multitask
  • Willingness to learn
  • Works well under pressure
  • Flexibility to work shifts and Saturdays
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